FAQs

PRE-ORDER POLICY

Pre-order means that this item is not in stock and will be shipped when it arrives.

When you pre-order with us, we guarantee the reservation of your order. Due to the limited nature for some of our products, we cannot guarantee restocks after they are sold out.

We always do our best to provide you with accurate product release dates however these dates are subject to change by the manufacturer/distributor. While we cannot provide you with an exact ship date, we can guarantee that we will process your pre-ordered item(s) within 3 - 5 business days, upon receiving upon receiving them. Once your order has been processed, packed and shipped, you will immediately receive an email notification with your tracking information.

Pre-order sales may be cancelled within 24 hours with no fee. After 24 hours a 15% cancellation fee will apply.

SHIPPING POLICY

We ship both Domestic and International.

All products purchased are packaged by us but handled by shipping carrier. Tracking Number will be provided for all orders. All in-stock orders will be processed and shipped out within 2-3 business days unless noted otherwise on product description. All pre-orders will be shipped once received. Please refer to the product description for the estimated release date.

The CUSTOMER is responsible for any duties, taxes, & custom fees imposed by their country. These fees are NOT applied at checkout. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country.

Please ensure the accuracy of your address prior to submitting your order. Packages which are returned due to incorrect addresses and/or refused, will be responsible for a 25% restock fee. Shipping will also not be refunded. Please allow up to 10 business days for your refund to appear after the product returns.

CANCELLATION AND RETURN POLICY

We offer a 30-day return policy for any unopened and unused items from date of purchase.

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not eligible for a refund.

If the return is clearly due to our error or is a verifiably damaged or defective product, we will cover or reimburse any return shipping fees as long as the return is approved and completed through our customer service. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. You will be responsible for shipping the item(s) back and paying for the actual shipping fees.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.